Returns & Exchanges

At QIDI Tech, we stand behind the precision of our 3D printers and offer a 30-day return window for products in original condition to ensure complete customer satisfaction. If you encounter any technical issues or are unsatisfied with your purchase, our support team is ready to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate a Request

  Contact our official support team via email with your order number and a detailed reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Device

  Securely pack the 3D printer and all original accessories in the initial factory packaging to prevent damage during transit.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop off the package at an authorized carrier location; please retain your tracking number for verification.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund or dispatch a replacement unit within 5-7 business days.