Frequently Asked Questions
Everything you need to know about your QIDI Tech 3D printing experience.
What is the standard shipping time for QIDI Tech printers?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and proximity to our local warehouses in the US, EU, or UK.
Does my printer come with a warranty?
Yes, all QIDI Tech 3D printers include a one-year warranty on major components and lifetime technical support from our professional after-sales team.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I return my product if I am not satisfied?
We offer a 30-day return policy for unused items in their original packaging. If you experience technical issues, please contact our support team first for troubleshooting assistance.
Where can I find the latest firmware and slicing software?
All software updates, including the latest QIDI Print slicer and firmware versions, are available for free download in the 'Support' section of our official website.
Are replacement parts readily available?
Yes, we stock a full range of official replacement parts including nozzles, build plates, and extruders in our online store to ensure your printer remains operational.